Terms and Conditions

PLEASE READ THIS TERMS OF SERVICE AGREEMENT CAREFULLY. BY USING THIS WEBSITE (servekart.in) OR MOBILE APPLICATION OR BOOKING SERVICES THROUGH KNAPSACK TECHNOLOGIES PRIVATE LIMITED YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.


Your access and use of the services provided on the website and mobile application establish your agreement to be bound by all the terms, which corroborates a contractual relationship between you and Servekart. If you do not agree to these terms, you may not be able to access the services.
Servekart may restrict you from accessing or using the services, or any part of them, immediately, without prior notice, in circumstances where Servekart private limited suspects that:


Without limiting its other rights under these Terms, Servekart may immediately restrict or deactivate your access to the services if you breach the Community Guidelines at any time.



Modifications made to Terms and Condition and/or Privacy Policy


Servekart reserves the right, in its sole discretion, to change, modify, or otherwise amend the Terms, and any other documents incorporated by reference herein for complying with the legal and regulatory framework and for other legitimate business purposes, at any time. It is your responsibility to review the Terms of Use for any changes and you are encouraged to check the Terms of Use frequently. Your use of the website (servekart.in) or Application following the date that amendments to the terms of use take effect will signify your assent to and acceptance of any revised Terms of Use. If you do not agree to abide by these or any future Terms of Use, please do not use or access the Servekart platform.



PRIVACY POLICY


Servekart has established a Privacy Policy that explains to users how their personal information is collected and used. Your use of this website and/or the application is governed by the Privacy Policy. The privacy policy contains information about how users may seek access to and correction of their personal information held by Servekart and how they may make a privacy complaint.



SERVICES


Servekart platform will provide the services to you through a website/ mobile application through which you can schedule and book services with an independent third-party provider of those services, who have an agreement with Servekart and you will receive a payment receipt after you make the payment to the third-party provider for the service you availed.



USER ACCOUNT


For any bookings to be made through the Servekart Website/ Mobile Application, you must register to become a member. Upon registering yourself, you will receive a One Time Password (OTP) and account designated upon completing the Website/Application’s registering process. Account registration requires you to submit certain personal information, such as your name, mobile number, address, and age. You must be at least 18 years of age, or 15 years old in case of minors, to obtain an Account. Before using servekart services, you need to verify yourself through an Aadhar card and Pan card. We will reach you out for call verification. It may be physically or virtually to verify the service facility. Your information will be kept secure under our database and will not be used in any activities. You agree to maintain accurate, complete, and up-to-date Account information. You are responsible for all the activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password all the time. By creating an account, you agree that Servekart may send you text (SMS) or mail as a part of the normal business operation of your use of the Services.



PAYMENT


When you (customer) make any booking, it results in charges to use the services you received from a Third-Party Provider. After you have received any service provided by Thirty-Party Provider, Servekart will facilitate your payment of the applicable charges on behalf of the Third-Party Provider. Servekart shall charge you a convenience fee (“Fee”) for the services provided by Servekart to you. The fee may be charged either while booking the service on the platform. Such charges will be inclusive of applicable taxes where required by law and the hygiene charges for the hygienic kit. Charges paid by you are final and non-refundable unless otherwise determined by Servekart or required by the relevant Consumer Law legislation. Under the relevant Consumer Law legislation, you may be entitled to a refund for a major failure of the Services, or other remedies for a minor failure. All the charges are due immediately and payment will be facilitated by Knapsack Technologies private Limited using the preferred payment method designated in your account, after which Servekart will send you a receipt by mail. It is clarified that the charges (respectively) shall be made only for the services provided by the Third-Party Provider to you and for the Services provided by Servekart to you.



CANCELLATION OF ORDER/REFUND


In an event when a customer books service online through a website/app and make an online payment, Servekart sends a notification to the customer for the same. Please note all the online payments are through our payment gateway partner, RazorPay. In case of cancellation of order done through the online gateway, the refund will be generated to your bank account within 15-20 days failing which you can contact Razorpay for refund-related queries. ​
Please refer to the refund link for more information.



WARRANTIES/GUARANTEE


All warranties and guarantees on the Servekart services are the sole responsibility of the service professional/Seller(s) (except in some cases where the warranty or guarantee may be from the manufacturer(s)) providing the Services. Servekart shall not be liable or responsible for any defect or deficiency in the products used and services provided by the service providers whatsoever. All guarantees and warranties on the Servekart shall be transferred as in from the manufacturer or the Third-Party provider. Servekart users must contact the respective Seller(s) / Manufacturer (in case of manufacturer warranty) in the event of any defect or deficiency in the Service or product. In such an event, Servekart will purely act as a complaint routing agent. Servekart will not be liable or responsible for the products and services offered through the Third-party providers and Servekart gives no warranty or representation either express or implied with respect to type, quality, or fitness of goods acquired or their suitability for any purpose provided by the Supplier under this Program, whatsoever.



INTELLECTUAL PROPERTY RIGHTS


Other than the content you own, under these Terms, Knapsack Technologies Private Limited own all the intellectual property rights and materials contained in the Website/Mobile Application, including, without limitation, any rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website/App belonging to Servekart without obtaining express authorization from Servekart.



INDEMNIFICATION


Customer/user agrees to indemnify, defend and hold Servekart, its affiliates, successors, assigns and licensors, franchisees or sub-franchisees, any of their respective officers, directors, employees, agents, vendors, licensors, representatives, advertisers, service professionals, and suppliers harmless from and against any and all claims, actions, losses, expenses, damages, and costs (including reasonable attorneys' fees), resulting from any breach or violation of Terms by you, or due to your activities related to the Servekart Service, whether by use of User Account or otherwise.



PRICING


All the prices for products and services are described on our Website/App and are incorporated into these Terms by reference. All prices are in Indian rupees and are subject to change at the sole discretion of Servekart without prior notice to the Customer.



GOVERNING LAW


This agreement shall be governed by and interpreted and constructed in accordance with the laws of India. In the event of a dispute between the parties pertaining to these Terms as well as for any Service. Products sold by Servekart through Website/Mobile Application, the same shall be subject to the exclusive jurisdiction of the court.



TnC EXCLUSIVELY FOR SERVICE PROFESSIONALS


Servekart reserves the right to terminate these service professional T&C and/or the Agreement and deny the service professional access to Servekart professional Platform at any time for any reason. The date on which the service professional’s access to the Servekart professional Platform is intentionally blocked by the Servekart shall be considered as the Termination Date of these service professionals T&C and the Agreement.
Without prejudice to the generality of the foregoing clause, Servekart reserves the right to terminate these service professional T&C and the Agreement with immediate effect for:
Any breach of the terms of these service professional T&C or the Agreement by the service professional; failure to verify or authenticate service professional Information; and any action or omission by the service professionals which can cause legal or contractual liability for Servekart including but not limited to fraudulent conduct, customer complaints, continuous unsatisfactory reviews by the consumers or the Users, misconduct, negligence, and all other actions specifically prohibited under Applicable Law. We can take legal actions on the service professionals considering all the below points under applicable law.
Servekart is also at liberty to terminate the contract at their discretion, where, in their opinion, due to the acts of the service professionals, such as the following: