Knapsack Technologies India Private Limited and its affiliates (collectively Servekart "we" or "us") are engaged in the business of providing web-based solutions to facilitate connections between customers that seek specific services and service professionals that offer these services. This Policy outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal data that you have consented to share with us when you access, use, or otherwise interact with our website available at servekart.in or mobile application Servekart (collectively, "Platform") or avail products or services that Servekart offers you on or through the Platform (collectively, the "Services). In this Policy, the services offered to you by service professionals on or through the Platform are referred to as Professional Services. At Servekart, we are committed to protecting your personal data and respecting your privacy. In order to provide you with access to the Services or the Professional Services, we have to collect and otherwise process certain data about you. This Policy explains how we process and use personal data about you. Please note that unless specifically defined in this Policy, capitalized terms shall have the same meaning ascribed to them in our Terms and Conditions, available here. Please read this Policy in consonance with the Terms. By using the Services, you confirm that you have read and agree to be bound by this Policy and consent to the processing activities described under this Policy.
1. BACKGROUND AND KEY INFORMATION
(a) How this Policy applies: This Policy applies to individuals who access or use the Services or
otherwise avail of the Professional Services. For the avoidance of doubt, references to "you" across
this Policy are to an
end-user that uses the Platform. By using the Platform, you consent to the collection, storage, usage,
and disclosure of your personal data, as described in and collected by us in accordance with this
Policy.
(b) Review and Updates: We regularly review and update our Privacy Policy, and we request you to
regularly review this Policy. It is important that the personal data we hold about you is accurate and
current. Please let
us know if your personal data changes during your relationship with us.
(c) Third-Party Services: The Platform may include links to third-party websites, plug-ins,
services, and applications (Third-Party Services"). Clicking on those links or enabling those
connections may allow third
parties to collect or share data about you. We neither control nor endorse these Third-Party Services
and are not responsible for their privacy statements. When you leave the Platform or access third-party
links through
the Platform, we encourage you to read the privacy policy of such third-party service providers.
2. PERSONAL DATA THAT WE COLLECT
(a) We collect different types of personal data about you. This includes, but is not limited to:
(i) Contact Data, such as your mailing or home address, location, email addresses, and mobile numbers.
(ii) Identity and Profile Data, such as your name, username or similar identifiers, photographs, and
gender.
(iii) Marketing and Communications Data, such as your address, email address, information posted in
service requests, offers, wants, feedback, comments. pictures and discussions in our blog and chat
boxes, responses to
user surveys and polls, your preferences in receiving marketing communications from us and our third
parties, and your communication preferences. We also collect your chat and call records when you
communicate with
service professionals through the Platform.
(iv) Technical Data, which includes your IP address, browser type, internet service provider, details of
an operating system, access time, page views, device ID. device type, frequency of visiting our website
and use of
the Platform, website and mobile application activity, clicks, date and time stamps, location data, and
other technology on the devices that you use to access the Platform.
(v) Transaction Data, such as details of the Services or Professional Services you have availed, a
limited portion of your credit or debit card details for tracking transactions that are provided to us
by payment
processors, and UPI IDs for processing payments
(vi) Usage Data, which includes information about how you use the Services and Professional Services,
your activity on the Platform, booking history, user taps and clicks, user interests, time spent on the
Platform,
details about user journey on the mobile application, and page views.
(b) We also collect, use, and share aggregated data such as statistical or demographic data for any
purpose. Aggregated data could be derived from your personal data but is not considered personal data
under law as it
does not directly or indirectly reveal your identity. However, if we combine or connect aggregated data
with your personal data so that it can directly or indirectly identify you, we treat the combined data
as personal
data which will be used in accordance with this Policy.
(c) What happens if I refuse to provide my personal data?
Where we need to collect personal data by law, or under the terms of a contract (such as the Terms), and
you fail to provide that data when requested, we may not be able to perform the contract (for example,
to provide
you with the Services). In this case, we may have to cancel or limit access to the Services.
3. HOW DO WE COLLECT PERSONAL DATA?
We use different methods to collect personal data from and about you including through
(a) Direct Interactions. You provide us with your personal data when you interact with us. This includes
personal data you provide when you
(i) create an account or profile with us,
(ii) use our Services or carry out other activities in connection with the Services,
(iii) enter a promotion, user poll, or online survey,
(iv) request marketing communications to be sent to you, or
(v) report a problem with the Platform and/or our Services, give us feedback or contact us.
(b) Automated technologies or Interactions. Each time you visit the Platform or use the Services, we
will automatically collect Technical Data about your equipment, browsing actions, and patterns. We
collect this
personal data by using cookies, web beacons, pixel tags, server logs, and other similar technologies. We
may also receive Technical Data about you if you visit other websites or apps that employ our cookies.
(c) Third parties or publicly available sources. We will receive personal data about you from various
third parties
(i) Technical data from analytics providers such as Facebook and advertising networks:
(ii) Identity and profile-related Data and Contact Data from service professionals, publicly available
sources, etc.;
(iii) Personal data about you from our affiliate entities.
4. HOW DO WE USE YOUR PERSONAL DATA?
(a) We will only use your personal data when the law allows us to. Most commonly, we will use your
personal data where we need to provide you with the Services, enable you to use the Professional
Services, or where we
need to comply with a legal obligation. We use your personal data for the following purposes:
(i) to verify your identity to register you as a user, and create your user account with us on the
Platform:
(ii) to provide the Services to you:
(iii) to enable the provision of Professional Services to you.
(iv) to monitor trends and personalize your experience.
(v) to improve the functionality of our Services based on the information and feedback we receive from
you:
(vi) to improve customer service to effectively respond to your service requests and support needs:
(vii) to track transactions and process payments:
(viii) to send periodic notifications to manage our relationship with you including to notify you of
changes to the Services, send you information and updates pertaining to the Services you have availed,
and to receive
occasional company news and updates related to us or the Services;
(ix) to assist with the facilitation of the Professional Services offered to you, including sending you
information and updates about the Professional Services you have availed;
(x) to market and advertise the Services to you:
(xi) to comply with legal obligations;
(xii) to administer and protect our business and the Services, including troubleshooting, data analysis,
system testing, and performing internal operations;
(xiii) to improve our business and delivery models;
(xiv) to perform our obligations that arise out of the arrangement we are about to enter or have entered
with you;
(xv) to enforce our Terms; and
(xvi) to respond to court orders, establish or exercise our legal rights, or defend ourselves against
legal claims.
(b) You agree and acknowledge that by using our Services and creating an account with us on the
Platform, you authorize us, our service professionals. associate partners and affiliates to contact you
via email, phone, or
otherwise. This is to provide the Services to you and ensure that you are aware of all the features of
the Services and for related purposes.
(c) You agree and acknowledge that any and all information pertaining to you, whether or not you
directly provide it to us (via the Services or otherwise). including but not limited to personal
correspondence such as
emails, instructions from you, etc., may be collected, compiled, and shared by us in order to render the
Services to you. This may include but not be limited to service professionals who provide or seek to
provide you
with Professional Services, vendors, social media companies, third-party service providers, storage
providers, data analytics providers, consultants, lawyers, and auditors. We may also share this
information with other
entities in the Servekart group in connection with the above-mentioned purposes.
(d) You agree and acknowledge that we may share data without your consent when it is required by law or
by any court or government agency or authority to disclose such information. Such disclosures are made
in good faith
and belief that it is reasonably necessary to do so for enforcing this Policy or the Terms, or in order
to comply with any applicable laws and regulations.
5. COOKIES
(a) Cookies are small files that a site or its service provider transfers to your device's hard drive
through your web browser (if you permit it to) that enables the sites or service providers' systems to
recognize your
browser and capture and remember certain information.
(b) We use cookies to help us distinguish you from other users of the Platform, understand and save
your preferences for future visits, keep track of advertisements and compile aggregate data about site
traffic and site
interaction so that we can offer you a seamless user experience. We may contact third-party service
providers to assist us in better understanding our site visitors. These service providers are not
permitted to use the
information collected on our behalf except to help us conduct and improve our business.
(c) Additionally, you may encounter cookies or other similar devices on certain pages of the
Platform that are placed by third parties. We do not control the use of cookies by third parties. If you
send us personal
correspondence, such as emails, or if other users or third parties send us correspondence about your
activities or postings on the Platform, we may collect such information within a file specific to you.
6. DISCLOSURES OF YOUR PERSONAL DATA
(a) We may share your personal data with third parties set out below for the purposes set out in Section
4:
(i) Service professionals to enable them to provide you with Professional Services.
(ii) Internal third parties, which are other companies within the Knapsack Technologies group of
companies.
(iii) External third parties such as: trusted third parties such as our associate partners, and service
providers that provide services for us or on our behalf. This includes hosting and operating our
Platform, providing
marketing assistance, conducting our business, processing payments and transaction-related processes,
transmitting content, and providing our Services to you; analytic service providers and advertising
networks that
conduct web analytics for us to help us improve the Platform. These analytics providers may use cookies
and other technologies to perform their services; other registered users on our Platform upon your
request or where
you explicitly consent to such disclosure, and regulators and other bodies, as required by law or
regulation.
(b) We require all third parties to respect the security of your personal data and to treat it in
accordance with the law. We do not allow our third-party service providers to use your personal data for
their own
purposes and only permit them to process your personal data for specified purposes and in accordance
with our instructions.
7. YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA
(a) Access and Updating your Personal Data: You hereby warrant that all personal data that you provide
us with is accurate, up-to-date, and true. When you use our Services, we make best efforts to provide
you with the
ability to access and correct inaccurate or deficient data, subject to any legal requirements You can
request Servekart for a copy of your personal data by sending an email to support@servekart.in.
Servekart may take up
to 7 (seven) working days to respond to such a request.
(b) Opting-out of Marketing and Promotional Communications: When we send you marketing and
promotional content through email, we make our best efforts to provide you with the ability to opt-out
of such communications by
using the opt-out instructions provided in such emails. You understand and acknowledge that it may take
us up to 10 (Ten) business days to give effect to your opt-out request. Please note that we may still
send you
emails about your user account or any Services you have requested or received from us.
8. DELETION OF ACCOUNT AND PERSONAL DATA
(a) Notwithstanding anything contained in the Terms, you may delete your account as well as your
personal data stored with Servekart by sending an email to support@servekart.in. Servekart may take up
to 7 (seven) working
days to process your request. Once your account is deleted, you will lose access to all Services. For
the avoidance of doubt, it is hereby clarified that all data with respect to transactions performed by
you on the
Platform will be retained in accordance with applicable law.
9. TRANSFERS OF YOUR PERSONAL DATA
(a) We comply with applicable laws in respect of storage and transfers of personal data. As a part of
your use of the Services, the information and personal data you provide to us may be transferred to and
stored in
countries other than the country you are based in. This may happen if any of our servers are from time
to time located in a country other than the one you are based, or one of our vendors, partners, or
service providers
is located in a country other than the one you are based in.
(b) By submitting your information and personal data to us, you agree to the transfer, storage, and
processing of such information and personal data in the manner described above.
10. DATA SECURITY
(a) We implement appropriate security measures and privacy-protective features on our Platform including
encryption, password protection, call masking. and physical security measures to protect your personal
data from
unauthorized access and disclosure, and follow standards prescribed by applicable law.
(b) Where you have chosen a password that enables you to access certain parts of the Services or
Professional Services, you are responsible for keeping this password secret and confidential. We will
not be responsible
for any unauthorized use of your information, for any lost, stolen, or compromised passwords, or for any
activity on your user account due to such unauthorized disclosure of your password. In the event your
password has
been compromised in any manner whatsoever, you should promptly notify us to enable us to initiate a
change of password
11. DATA RETENTION
(a) You agree and acknowledge that your personal data will continue to be stored and retained by us for
as long as necessary to fulfill our stated purpose(s) and for a reasonable period after the termination
of your
account on the Platform or access to the Services to comply with our legal rights and obligations.
(b) In some circumstances, we may aggregate your personal data (so that it can no longer be associated
with you) for research or statistical purposes, in which case we may use this information indefinitely
without
further notice to you.
12. BUSINESS TRANSITIONS
You are aware that in the event we go through a business transition, such as a merger, acquisition by
another organization, or sale of all or a portion of our assets, your personal data might be among the
assets
transferred.
13. USER-GENERATED CONTENT
We invite you to post content on our Platform, including your comments, feedback, pictures, or any other
information that you would like to be made available on our Platform. Please note that such content will
be
available to all visitors to our Platform and may become public. We cannot prevent such information from
being used in a manner that is contrary to this Policy, applicable laws, or your personal privacy, and
we disclaim
all liability (express or implied) in this regard. Further, you agree to comply with all applicable laws
in relation to the content uploaded or otherwise shared by you on our Platform You understand and
acknowledge that
you will be solely responsible for any information published by you on our Platform that violates
applicable laws
14. UPDATES TO THIS POLICY
(a) We may occasionally update this Policy. If we make changes to this Policy, we will upload the
revised policy on the Platform or share it with you through other means, such as email. To the extent
permitted under
applicable law, by using our Platform after such notice, you consent to updates made to this Policy
(b) We encourage you to periodically review this Policy for the latest information on our privacy
practices.
15. GRIEVANCE
If you have any questions about this Policy, how we process or handle your personal data, or otherwise,
you may reach out to us, with your queries, grievances, feedback, and comments at support@servekart.in.